Returns & Refunds
Return & Refund Policy
Last updated: October 1, 2026
Thank you for shopping with Cozy Canter. We want you and you to love Cozy Canter, so our return rules are simple.
Cancellations
Contact us as soon as possible if you need to cancel. We will do our best to cancel orders that have not entered fulfillment yet, but once an order ships it can only be returned under the terms below.
30-day money-back guarantee
We accept returns within 30 days of confirmed delivery if the product is:
- Unused, unworn and unwashed, with all original tags attached
- Free of stains, odors or rider hair
- In its original packaging, with all pieces supplied with the item included
Please contact us first with your order number to start a return; returns sent without approval may not be accepted. Return shipping is paid by the customer and original shipping charges are non-refundable. Approved refunds go back to the original payment method within 6 business days after we receive and inspect the item.
Wrong size
Babies grow fast! If the size doesn't fit and the Cozy Canter is unused and in its original packaging, contact us within 30 days and we'll help you with a return.
Hygiene and return exclusions
For hygiene reasons, we do not accept returns of used garments. This does not affect your statutory rights for faulty goods.
- Costumes that have been worn, washed, altered or damaged after delivery
- Returns requested after the 30-day window
Damaged, defective or incorrect items
If your order arrives damaged, defective, incorrect or incomplete, email us within 30 days of delivery with your order number and clear photos of the item and packaging. We will offer a replacement or a refund. You will not pay return shipping in these cases.
Lost parcels
If tracking shows no progress after the delivery estimate, contact us and we will investigate with the carrier and arrange a resolution.
Contact
Email marcomendezzp@gmail.com. This policy does not limit your rights under applicable consumer law.